Customer experience in upscale restaurant
eBook - PDF
Available until 10 Nov |Learn more

Customer experience in upscale restaurant

How does the physical environment influence customer experience in upscale restaurant?

Alexandra Shakhgaleyeva

  1. 68 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF
Available until 10 Nov |Learn more

Customer experience in upscale restaurant

How does the physical environment influence customer experience in upscale restaurant?

Alexandra Shakhgaleyeva

Book details
Table of contents
Citations

About This Book

The physical environment is considered to be one of the most important factors that attracts new customers and increases satisfaction from the dining experience. The purpose of this study is to understand if any of the physical environment dimensions such as ambiance, facility aesthetics, spatial layout, or service staff have positive effects on the customer experience in the upscale restaurant industry.The results of the present study revealed that facility aesthetics, ambiance, service staff and spatial layout of the restaurant affected the customers' experience. In addition, the "service staff" group of attributes was considered as the most important. Finally, implication for researchers and managers of restaurants were discussed along with limitations and recommendations for future studies.

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Information

Publisher
LAP LAMBERT Academic Publishing
Year
2015
ISBN
9783659709692
Edition
1
Topic
Architecture
Subtopic
Interior Design

Table of contents

    Citation styles for Customer experience in upscale restaurant

    APA 6 Citation

    Shakhgaleyeva, A. (2015). Customer experience in upscale restaurant (1st ed.). LAP LAMBERT Academic Publishing. Retrieved from https://www.perlego.com/book/3410634 (Original work published 2015)

    Chicago Citation

    Shakhgaleyeva, Alexandra. (2015) 2015. Customer Experience in Upscale Restaurant. 1st ed. LAP LAMBERT Academic Publishing. https://www.perlego.com/book/3410634.

    Harvard Citation

    Shakhgaleyeva, A. (2015) Customer experience in upscale restaurant. 1st edn. LAP LAMBERT Academic Publishing. Available at: https://www.perlego.com/book/3410634 (Accessed: 3 July 2024).

    MLA 7 Citation

    Shakhgaleyeva, Alexandra. Customer Experience in Upscale Restaurant. 1st ed. LAP LAMBERT Academic Publishing, 2015. Web. 3 July 2024.