The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
eBook - ePub

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

Philip Berners, Adrian Martin

  1. 180 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

Philip Berners, Adrian Martin

Book details
Table of contents
Citations

About This Book

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is thefourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.

Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers.

This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.

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Information

Publisher
Routledge
Year
2022
ISBN
9781000617733
Edition
1
Topic
Business
Subtopic
Hospitality, Travel & Tourism Industry
Index
Business

Table of contents

    Citation styles for The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

    APA 6 Citation

    Berners, P., & Martin, A. (2022). The Practical Guide to Achieving Customer Satisfaction in Events and Hotels (1st ed.). Routledge. Retrieved from https://www.perlego.com/book/3516983 (Original work published 2022)

    Chicago Citation

    Berners, Philip, and Adrian Martin. (2022) 2022. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. 1st ed. Routledge. https://www.perlego.com/book/3516983.

    Harvard Citation

    Berners, P. and Martin, A. (2022) The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. 1st edn. Routledge. Available at: https://www.perlego.com/book/3516983 (Accessed: 8 July 2024).

    MLA 7 Citation

    Berners, Philip, and Adrian Martin. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels. 1st ed. Routledge, 2022. Web. 8 July 2024.